Shipping & Delivery Policy

Last updated: 28 June 2026

Thank you for shopping with Mabeco Beauty, operated by Mabeco General Trading FZE.

This Shipping & Delivery Policy explains how orders are processed and delivered within the United Arab Emirates.

1. Delivery coverage

Mabeco Beauty currently delivers to addresses across the United Arab Emirates, subject to courier coverage and accessibility.

Delivery may be available in:

• Dubai

• Sharjah

• Ajman

• Abu Dhabi

• Umm Al Quwain

• Ras Al Khaimah

• Fujairah

Some remote, restricted or difficult-to-access areas may require additional time or charges. We will contact the customer before dispatch if this applies.

At present, international delivery is not guaranteed unless specifically confirmed by Mabeco Beauty before the order is placed.

2. Delivery partners

Orders may be delivered through third-party courier partners, including:

• Goline

• Century Express

• Other approved courier providers where necessary

The courier assigned to an order may depend on the destination, order size, service availability and operational requirements.

3. Standard delivery charge

Our standard UAE delivery charge is:

AED 20 per order

The applicable delivery charge will be shown at checkout or confirmed before the order is dispatched.

A different charge may apply for:

• Remote locations

• Restricted delivery areas

• Large or unusually heavy orders

• Special or urgent delivery requests

• Redelivery after unsuccessful attempts

Any additional charge will be communicated before proceeding wherever reasonably possible.

4. Order processing

Orders are normally processed within 1–2 business days after:

• The order has been received

• Payment has been confirmed, where applicable

• The delivery address and telephone number have been verified

• The products have been confirmed as available

Orders placed on public holidays, during unusually busy periods or outside customer-service hours may require additional processing time.

Our online store accepts orders 24 hours a day.

Customer-service hours are:

Monday to Sunday, 10:00 AM to 10:00 PM UAE time

5. Estimated delivery time

Following dispatch, UAE delivery is generally expected within approximately:

1–3 business days

Delivery times are estimates and are not guaranteed.

Delivery may take longer because of:

• The customer’s location

• Courier workload

• Public holidays

• Traffic conditions

• Weather

• Remote-area access

• Incorrect or incomplete address information

• Customer unavailability

• Events outside our reasonable control

Mabeco Beauty will make reasonable efforts to assist where a delivery is delayed.

6. Delivery attempts

The standard delivery service includes up to two delivery attempts, subject to the courier’s confirmed service terms.

The customer must provide:

• A complete and accurate delivery address

• A reachable UAE mobile number

• Building, villa, office or apartment details

• Any necessary access instructions

• A map location or landmark where helpful

The courier may call or message the customer before delivery.

If the first attempt is unsuccessful, the courier may arrange a second attempt.

7. Failed delivery after two attempts

Where delivery remains unsuccessful after two attempts because:

• The customer cannot be contacted

• The address is incorrect or incomplete

• The recipient is repeatedly unavailable

• Access to the premises is not possible

• The customer refuses the order without an accepted reason

the order may be returned to Mabeco Beauty.

Additional delivery, return-to-sender or redelivery charges may apply, subject to the courier’s charges and applicable law.

Where a prepaid order is eligible for refund, courier and return charges may be deducted from the refund where legally permitted.

8. Cash-on-delivery orders

Cash on delivery may be available for eligible UAE locations and orders.

Customers selecting cash on delivery must:

• Provide accurate contact and address details

• Remain available to receive the courier

• Prepare the correct payment amount where requested

• Accept the confirmed order upon delivery

A cash-on-delivery or service fee may apply where shown at checkout.

Mabeco Beauty may restrict cash-on-delivery service for customers with repeated refused, cancelled or unsuccessful deliveries.

9. Address changes

Please contact us immediately if the delivery address needs to be changed.

We cannot guarantee that an address can be changed after the order has been packed, dispatched or assigned to a courier.

An address change after dispatch may cause delay or additional courier charges.

10. Order tracking

Where tracking information is available, it may be sent by:

• Email

• SMS

• WhatsApp

• The courier directly

• The Mabeco Beauty order-status page

Tracking updates are provided by the courier and may not always appear immediately.

11. Inspection upon delivery

Customers should inspect the package as soon as reasonably possible after receiving it.

Please contact Mabeco Beauty promptly if:

• The parcel appears damaged

• A perfume bottle is broken or leaking

• A product is missing

• The wrong product was delivered

• The delivered quantity is incorrect

• The item appears defective

Please keep:

• The product

• Original packaging

• Outer courier packaging

• Shipping label

• Invoice

• Photographs or video of the issue

Claims will be reviewed under our Return & Refund Policy.

12. Delivery delays

Delivery dates and times are estimates.

Mabeco Beauty is not responsible for delays caused by circumstances outside our reasonable control, including:

• Courier disruptions

• Traffic or road closures

• Severe weather

• Public holidays

• Government restrictions

• Building-access restrictions

• Incorrect customer information

• Force-majeure events

Where a material delay occurs, we will make reasonable efforts to obtain an update from the courier and assist the customer.

13. Lost packages

If tracking shows no movement for an unusual period or a parcel may have been lost, please contact us.

We will raise an enquiry with the courier.

A replacement or refund will be considered only after the courier investigation and verification process, subject to applicable consumer rights.

14. Damaged packages

Do not dispose of damaged packaging before contacting us.

Please send clear photographs or video showing:

• The outer parcel

• Courier label

• Inner packaging

• Damaged or leaking product

• Product name and batch details where visible

Verified damaged-product claims will be handled under our Return & Refund Policy.

15. Refused orders

Where a customer refuses an order without a verified product or delivery issue, the customer may be responsible for:

• Original delivery charges

• Return courier charges

• Redelivery charges

Mabeco Beauty may restrict future cash-on-delivery orders where deliveries are repeatedly refused.

16. Product availability

All orders are subject to stock availability.

If an ordered item becomes unavailable after purchase, we will contact the customer and may offer:

• A replacement product

• Store credit

• A partial refund

• A full refund for the unavailable item

No replacement will be sent without the customer’s agreement.

17. International shipping

Mabeco Beauty does not currently guarantee standard international shipping.

Perfumes and certain beauty products may be subject to airline, courier, dangerous-goods, customs or destination-country restrictions.

Any international order must be confirmed separately before payment and dispatch.

Customs duties, import taxes, permits and destination-country requirements may be the customer’s responsibility unless otherwise agreed in writing.

18. Contact us

For shipping, delivery or tracking enquiries, contact:

Mabeco Beauty
Operated by Mabeco General Trading FZE
Sharjah, United Arab Emirates

Email: [matash8186@gmail.com]
WhatsApp: [+971551002091]

Customer-service hours:
Monday to Sunday, 10:00 AM to 10:00 PM UAE time

Our online store accepts orders 24 hours a day.

19. Consumer rights

Nothing in this Shipping & Delivery Policy excludes or limits any mandatory rights available to customers under applicable UAE consumer-protection laws.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.