Refund policy

Last updated: 28 June 2026

Thank you for shopping with Mabeco Beauty, operated by Mabeco General Trading FZE. We want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order.

1. Return period

A return request must be submitted within 7 calendar days of receiving the order.

To request a return, please contact us at:

Email: [mabtash8186@gmail.com]
WhatsApp: [+971551002091]

Please provide:

  • Your full name
  • Order number
  • Name of the product
  • Reason for the return
  • Clear photographs or videos, when the product is damaged, defective, leaking or incorrect

Submitting a request does not automatically guarantee approval. The product must first meet the eligibility requirements below.

2. Eligibility for returns

To qualify for a return, the product must be:

  • Unused and unopened
  • In its original condition
  • In its original packaging
  • With all seals, protective wrapping, labels and accessories intact
  • Accompanied by proof of purchase

Returned products are subject to inspection before an exchange or refund is approved.

3. Perfumes, cosmetics and hygiene-sensitive products

For health, hygiene and safety reasons, we cannot accept a return or exchange for a perfume, cosmetic, skincare, personal-care or beauty product when:

  • The product has been opened or used
  • The seal, cellophane or protective packaging has been removed or broken
  • The product has been sprayed, tested or sampled
  • The packaging has been damaged after delivery
  • The item has been exposed to improper storage, heat or sunlight
  • The customer no longer likes the fragrance, colour, texture or personal result

Fragrance performance, projection and longevity can vary according to skin chemistry, application, weather, storage and personal perception. Disliking a fragrance or finding that it performs differently on the customer does not by itself make the product defective.

These restrictions do not limit the customer’s legal rights where a product is genuinely defective, damaged, unsafe or incorrectly supplied.

4. Damaged, leaking, defective or incorrect products

Please inspect your order immediately after delivery.

Contact us promptly if the item:

  • Arrived broken or damaged
  • Is leaking
  • Has a manufacturing defect
  • Is materially different from the product ordered
  • Is the wrong product, size or quantity
  • Is missing an item included in the order

Please retain the product, outer packaging, delivery label and invoice until the matter is resolved.

Where the issue is verified, Mabeco Beauty may, as appropriate:

  • Replace the item
  • Exchange the item
  • Issue store credit
  • Refund the eligible amount

We may request photographs, videos or return of the affected product before approving a remedy.

5. Items that cannot be returned

Unless defective, damaged or incorrectly supplied, returns are not accepted for:

  • Opened or used perfumes
  • Opened cosmetics, skincare or personal-care products
  • Products with broken or removed seals
  • Testers, samples or complimentary items
  • Clearance or final-sale products marked as non-returnable
  • Gift cards
  • Products damaged through misuse or improper storage
  • Items returned without their original packaging
  • Products purchased from another seller or retailer

6. Change-of-mind returns

A change-of-mind return may be considered only when the product remains completely unopened, unused and resaleable, with all seals and packaging intact, and the request is submitted within the stated return period.

Original delivery charges are generally non-refundable for change-of-mind returns.

The customer may be responsible for the return-delivery cost unless the return is caused by an error by Mabeco Beauty or by a verified product defect.

7. Exchanges

Approved exchanges are subject to product availability.

Where the replacement product costs more than the returned product, the customer must pay the difference. Where it costs less, the balance may be refunded or issued as store credit, depending on the payment method and circumstances.

Replacement delivery charges may apply for change-of-mind exchanges.

8. Refunds

Once the returned item has been received and inspected, we will notify you whether the refund has been approved or declined.

Approved refunds will normally be issued to the original payment method. Processing time may vary depending on the payment provider, card issuer or bank.

Shipping, cash-on-delivery, payment-processing and return-delivery charges are generally non-refundable unless:

  • Mabeco Beauty supplied the wrong product
  • The product arrived damaged or defective
  • A refund of those charges is otherwise required by applicable law

Mabeco Beauty is not responsible for delays caused by the customer’s bank, card issuer or payment provider after the refund has been processed by us.

9. Cash-on-delivery orders

Where an approved refund relates to a cash-on-delivery order, we may request the customer’s UAE bank-account details or offer another reasonable refund method.

The account details must belong to the customer or the verified order recipient. Additional verification may be required before the refund is processed.

10. Refused and undeliverable orders

If delivery cannot be completed because:

  • The customer provided an incorrect or incomplete address
  • The customer could not be contacted
  • The customer refused the order without an accepted reason
  • Repeated delivery attempts were unsuccessful

Mabeco Beauty may deduct the original and return-delivery charges from any eligible refund, where legally permitted.

11. Order cancellations

Please contact us as soon as possible if you need to cancel an order.

An order may be cancelled without charge only before it has been packed, handed to the courier or otherwise processed for dispatch.

Once dispatched, the order will be handled under the applicable return conditions in this policy.

Mabeco Beauty reserves the right to cancel an order due to stock errors, payment issues, suspected fraud, pricing mistakes or inability to deliver. Any amount already collected for a cancelled order will be refunded.

12. Colour, packaging and batch variations

Product packaging, bottle details, box design and colour may occasionally vary because of manufacturer updates, production batches, lighting or screen settings.

A minor packaging difference that does not affect the identity, quantity, authenticity, safety or proper use of the product will not normally be treated as a defect.

13. Gifts and promotional items

Where a returned order included a free gift, promotional item or bundled product, that item must also be returned unused and in its original condition.

If the promotional item is not returned, its retail value may be deducted from the approved refund where legally permitted.

14. Contact us

For return, exchange or refund requests, contact:

Mabeco Beauty
Operated by Mabeco General Trading FZE
Sharjah, United Arab Emirates

Email: [mabtash8186@gmail.com]
WhatsApp: [+971551002091]
Customer-service hours: [Monday to Sunday. 10:00 AM to 10:00 PM]

Please do not send a product back until you receive return instructions or approval from Mabeco Beauty.

15. Applicable consumer rights

Nothing in this policy excludes or limits any mandatory rights available to customers under applicable UAE consumer-protection laws.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.